Frequently Asked Questions

All Navigator Team Members are to wear uniform shirts Monday through Saturday.

You are welcome to log on and purchase corporate clothing of your choosing at your convenience, 24 hours a day, 7 days a week.

The Navigator Team Store will accept debit and credit cards as well as Navigator issued gift certificates.

Payroll deduction is not an option for the site. However, the Navigator Team Store provides additional flexibility and convenience to order any quantity of logo items at any time without being limited to twice yearly orders.

Gift certificates will be given to new team members for initial purchase of uniform shirts.

As a company that rewards our employees, you will have opportunities to receive Navigator Team Store gift certificates for special recognition or prizes.

Employees are required to wear uniforms that meet Navigator’s high quality standards. In order to be consistent, only items from the Navigator Team store, with the Navigator logo, may be worn at work. The clothing selected provides value to employees with brands and styles that can be worn for multiple seasons.

Twice a year, the Navigator Team Store will hold special event sales with free shipping on all items sent to branches for distribution.

All merchandise will be shipped to the branch selected at the time of the order.

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday – Friday from 7am to 7pm CST. Call toll-free at 1-800-318-3759 or email at cs@geiger.com.

All returns must be authorized by customer service. All claims for damaged or defective merchandise must be made within 10 days of receipt. Contact customer service for further details by dialing 1-800-318-3759 7am to 7pm CST Monday through Friday.

Credit card purchases can be made through our secure checkout using Visa, MasterCard, or American Express. Please be sure to complete all necessary information. Charges on your statement will appear as Geiger Catalogs.

Please note that we will request authorization on your card for the order total at the time of checkout, but will finalize charges for items as they are shipped. This may result in multiple charges to your statement equaling the final order total. If individual receipts per transaction are required to reconcile your account or submit expenses for reimbursement, please contact Customer Service. The full order total may appear as unavailable on your account during the pre-authorization period, depending on your bank. Please contact your financial institution for questions regarding their pre-authorization procedures.

If you prefer, you can also order by phone by calling Customer Service at 1-800-318-3759.

Please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.

Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.

Merchandise pricing does not include shipping. Please refer to the table below to calculate your shipping cost based on order total:

Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details.

Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.

Enter your gift certificate number at checkout to apply it to your order. If your order total exceeds your certificate amount, an alternate form of payment will be required for the balance accordingly (See How to Order details). If your order total is less than your certificate amount, any unused balance will remain available for future use until the date of certificate expiration. Keep in mind when shopping that your merchandise total does not include tax and shipping.

Having trouble applying your gift certificate? Check to be sure you are entering the certificate code exactly as it appears, including all capitalization and punctuation accordingly, and that the certificate has not expired. If you continue to experience challenges, please call us at 1-800-318-3759.

On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new, easier to remember password through the My Account page.

You can update your password at any time through the My Account page by selecting Change Password.

Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 1-800-318-3759.

You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.

An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.

Geiger employs a 128-bit Secure Sockets Layer (SSL) technology that encrypts all of your private information during account maintenance and order processing. Enforcing PCI Compliance ensures that your credit card information is encrypted and kept private. The security of your account also depends on keeping your account password confidential, and you should not share your account name or password with anyone.

The following browsers are compatible with this store:

Latest versions of Google Chrome, Firefox, Microsoft Edge, Opera, and Safari.